Supports banking operations through wire and ACH processing, account maintenance, reconciliations, transaction and dispute processing, ATM and card support, mobile deposit review, report balancing, fraud research, and branch inquiries. Ensures operational accuracy, regulatory compliance, timely service, and effective collaboration across departments while assisting with certifications and departmental projects.

Lead development and execution of outward-facing content across website, social, email, advertising, and PR. Create and publish copy, graphics, and video; manage content calendar, website updates, and email campaigns; ensure brand consistency, accessibility, and regulatory compliance; monitor performance and apply insights to improve engagement and conversion.