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Provides dedicated on-site technical support for AV, unified communications, conferencing, IPTV, video wall, and control room systems. Responsibilities include troubleshooting, meeting support, preventative maintenance, system monitoring, documentation, upgrades, event setup, and coordination with help desk, managed services, and client stakeholders. The role requires strong customer service, communication, organization, and problem-solving skills, with occasional after-hours support.

Designs, deploys, integrates, commissions, tests, and hands over broadcast and media production systems. The role includes customer consultancy, technical solution design, engineering documentation, system configuration, troubleshooting, technical leadership during installations, training, and operational handover. Projects involve broadcast video, audio, routing, switching, networking, control, storage, and production platforms across the UK and Europe.

Process accounts payable transactions, including matching purchase orders to invoices, coding expenses, scheduling vendor payments, resolving discrepancies, reconciling vendor statements, maintaining vendor records, and managing AP documentation. The role requires approximately two years of invoicing or related accounting experience, strong organization and communication skills, and proficiency with business software, including Excel and Dynamics 365. Training is provided for Microsoft Business Central.

Post job openings, review applications, conduct candidate phone screens, provide feedback, build talent pipelines, support company culture initiatives, and handle general office duties. The role requires strong communication, independence, customer service orientation, and enthusiasm for representing the company and sustaining its culture.

Provide Tier 3 on-site AV system engineering and platform-level troubleshooting, perform advanced diagnostics and hardware repair/replacement, coordinate firmware updates and system optimization, collaborate with manufacturers and Tier 4 support, and support AV system design and client standards while delivering excellent customer service.

Manage media/AV integration projects from handoff to closeout: own scope, schedule, budget, risk, documentation, team coordination, commissioning, client communication, and project closeout to ensure quality delivery.

Design and document build-ready media and production systems, translate client workflows into technical requirements, produce drawings and equipment lists, define control/networking/testing plans, support integration/commissioning, and validate installed systems with field teams.

Sell AV and conference solutions by building client relationships, creating proposals and quotations, communicating solution scopes, coordinating with internal teams, entering orders into CRM, and supporting branch sales strategy to grow business.

Design AV signal flows and diagrams, develop Q-SYS design files (Level 2, some LUA), troubleshoot and commission AV systems, perform preventive maintenance and daily health checks, collaborate with clients and teams, and ensure compliance with Enterprise AV standards. Requires 3+ years AV engineering experience and strong AV networking knowledge.