Manage a portfolio of customer accounts to drive retention, renewals, upsells, and cross-sells. Build executive relationships, conduct business reviews, onboard new customers, update Salesforce, and collaborate internally to meet revenue and engagement goals.

Monitors service delivery workloads, SLAs, queues, and performance metrics; manages escalations; develops operational reports and dashboards; coordinates schedules and workload distribution; provides Tier 1 technical and customer support; performs root cause analysis; coaches team members; and drives process improvements across service delivery operations.