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Lead human-centered design strategy for federal clients: partner with engineers and executives, conduct mixed-method research, synthesize insights, create strategic visualizations and information architectures, design and facilitate workshops and design sprints, and guide service/experience/brand design to inform product, program, and portfolio decisions.

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Lead client-facing strategic communications engagements using human-centered design. Conduct research, define goals/KPIs, craft narratives and visual storytelling, manage multiple projects and teams, and convert opportunities into business value.

Lead design strategy and research for federal and industry clients using human-centered design, systems thinking, and strategic storytelling. Facilitate workshops, synthesize mixed-method research into actionable insights, create visual frameworks and executive deliverables, mentor team members, and drive client alignment and organizational outcomes.

Lead design strategy and program management for federal and adjacent clients. Serve as trusted advisor, develop strategic narratives and change management plans, run research and workshops, mentor teams, and ensure contractual delivery, budgeting, and operational excellence.

Lead and grow the design strategy competency: manage and develop staff, shape hiring and workforce planning, define competency standards and capability-building initiatives, partner with leadership and project teams, and deliver human-centered design solutions and client-facing strategy work.