Support client implementations by collecting and mapping customer data, coordinating internal teams and training, configuring allocation/reconciliation rules, uploading and validating invoices, participating in UAT and go-live readiness, and documenting operational processes to ensure smooth onboarding and customer satisfaction.

Develop, configure, and support ServiceNow solutions: translate business requirements into platform solutions, fix bugs, perform unit testing, maintain SDLC documentation, participate in code reviews, and collaborate with stakeholders to deliver scalable ServiceNow applications.