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Provides post-implementation operational support for assigned client portfolios in partnership with Client Success Managers. Responsibilities include preparing Quarterly Business Reviews, monitoring usage, reporting allocations, tracking invoices, tickets, and incidents, resolving carrier billing issues, maintaining documentation, and identifying client challenges and opportunities. The role requires advanced Excel skills, strong communication, analytical ability, customer service expertise, organization, and fluent English. It is remote from Ukraine and follows a Kyiv-based weekday shift.

Build and operate end-to-end automation solutions combining RPA platforms with AI and LLM capabilities. Responsibilities include solution architecture, development, testing, deployment, monitoring, API and system integrations, production escalation support, AI tool evaluation, performance optimization, documentation, and cross-functional collaboration. The role requires hands-on experience with RPA, AI/LLM technologies, programming, cloud platforms, APIs, data manipulation, and secure scalable automation design.

Lead and grow a team of AI and automation engineers while remaining hands-on with production coding, architecture, and technical direction. Own the automation project portfolio, roadmap, delivery quality, governance, incident management, vendor relationships, and platform strategy. Partner with business, IT, data, security, and compliance stakeholders to identify opportunities, integrate AI and LLM capabilities, and communicate outcomes to leadership.

Own the strategy, roadmap, packaging, pricing, design partnerships, and go-to-market launch of brightfin’s AI-native FinOps and ITFM product pillar. This individual contributor role will define the MVP, validate market demand, secure initial revenue, and scale the offering toward meaningful ARR. The leader must have extensive AI product leadership experience, direct ITFM/TEM/FinOps expertise, enterprise governance knowledge, and proven ownership of pricing, positioning, sales enablement, and commercialization.

Drive enterprise sales revenue by prospecting, managing pipelines, closing new and cross-sell business, and building relationships with large corporate clients. The role involves value-based solution selling, navigating buying committees and RFPs, delivering presentations and proposals, maintaining CRM hygiene, and collaborating with partner channels. The position requires extensive B2B SaaS and enterprise deal experience, strong communication skills, quota achievement, and approximately 30% travel.

Own end-to-end UI/UX design for SaaS, enterprise, B2B, and data-heavy ServiceNow products. Build and scale the Figma design system, lead UX research and usability testing, create prototypes and documentation, recommend AI-assisted tools, automate accessibility reporting, and partner with product and engineering stakeholders to validate and ship effective designs.

Own product positioning, messaging, launches, competitive intelligence, and sales enablement for brightfin’s enterprise B2B SaaS platform. Develop messaging frameworks, launch plans, competitive battlecards, sales content, customer proof points, and training. Partner with Product on pricing and packaging, support analyst relations, and align go-to-market decisions with pipeline, win rate, and adoption outcomes. This hands-on role builds the product marketing function and operates cross-functionally across Product, Marketing, Sales, Customer Success, and leadership.

Lead pre-sales discovery, demonstrations, ROI modeling, proof-of-concepts, RFPs, security questionnaires, and statements of work for brightfin’s IT spend optimization platform. Partner with sales teams and executive prospects to define business cases, address solution gaps, document requirements, and support deals through signature. Ensure clean handoffs to implementation and services teams while maintaining expertise in IT financial management, telecom, and ServiceNow. This remote role requires approximately 30% travel across the United States.