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Coordinates between operations, estimating, account management, and clients to generate draft quotes, process inspection reports, manage revisions, submit approved materials, document exceptions, and maintain KPI and activity records.

Provides front-desk and administrative support by greeting visitors, answering calls, managing mail and couriers, organizing office supplies, maintaining reception areas and equipment, and coordinating facility vendors. Delivers professional customer service while completing clerical tasks and supporting daily office operations. The role requires strong communication, organization, multitasking, and proficiency with Microsoft Office.

Provides administrative support for provincial key accounts, coordinating hotel bookings, technician clearance and compliance tracking, documentation, billing, invoicing, work orders, scheduling, reporting, estimating, data cleanup, account transitions, and process improvement initiatives. The role helps manage backlogs, employee absences, month-end requirements, special projects, and risks that could affect scheduled work or client KPIs.

Supports sprinkler project operations through tracking deliverables, documenting meetings, coordinating schedules and logistics, managing project logs, gathering change documentation, and assisting with vendor claims and site activities. The role requires strong organization, customer service, prioritization, software proficiency, and attention to detail. It offers training and a potential progression into project management.

Provide administrative support to Account Managers and Business Development: set up and update customer accounts in OSC, perform data entry, prepare quotes and proposal letters, process quote approvals and renewals, take inquiry calls, coordinate with Scheduling and Service Teams, and support ongoing training and company culture initiatives.

Serve as the primary contact for assigned clients, build and maintain relationships, negotiate contracts, manage renewals and proposals, ensure timely delivery of services, collaborate with operations to resolve client issues, track pipeline and report progress, attend client meetings and industry events, and perform administrative coordination as needed.

Manage weekly work orders and technician schedules, assign service calls, arrange sick coverage, review time logs and critical jobs, liaise with teams/customers, perform customer satisfaction calls, and ensure adherence to company values and safety protocols.

Outside sales role responsible for prospecting and winning new clients within an assigned territory, presenting proposals, negotiating contracts, hitting sales targets, and building relationships with real estate and property management stakeholders. Attend industry events and ensure customer satisfaction.

Coordinate schedules between field technicians and clients, confirm and assign technicians with required certifications, liaise with warehouse and contractors, provide technicians with documentation, manage rescheduling and collaborate with account managers and service teams to meet customer needs and departmental metrics.