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Supports SaaS subscriber launches, expansions, and complex initiatives by maintaining project plans, tracking milestones, dependencies, risks, and deliverables. Coordinates cross-functional teams, follows up with task owners, prepares meetings and communications, maintains project documentation, supports testing and deployment readiness, and escalates blockers. The role participates in customer meetings and helps improve project coordination standards, reporting, and delivery processes.

Lead end-to-end project delivery using Agile or Waterfall. Define scope, manage plans, communicate status to clients and teams, monitor quality, identify risks, and collaborate cross-functionally to resolve issues and meet customer expectations.

Develop and maintain customer-facing Tableau reports, collaborate with customer service and development teams to scope and model data, ensure data accuracy, analyze complex datasets, and communicate actionable insights to stakeholders.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery teams, support pilots/renewals, and represent customers onsite or at headquarters. Maintain product knowledge of Benchmark's SaaS platform and travel as needed for meetings, conferences, and strategic planning.

Identify and engage EHS/Sustainability subscribers, deliver product demos, manage the sales lifecycle to close new subscriptions, build customer relationships, and provide product/process feedback while staying current on industry trends and digital innovations.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery and product teams, support pilots/renewals, and visit customers or company offices as needed. Maintain flexible schedule and travel quarterly to headquarters and occasionally to customer sites or events.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

Lead monthly close for multiple regional entities, manage P&L, prepare and present monthly financial reports, ensure statutory compliance (GST reconciliation, TDS filing), support internal and external audits with schedules and PBCs, maintain confidentiality, and implement AI-driven process improvements.

10-12 week summer internship supporting customer success and account growth in a SaaS environment. Assist with customer communications, research and data analysis, coordinate meetings and programs, prepare presentations and reports, participate in customer calls, and support cross-functional projects while learning Benchmark's platform.