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Lead global fulfilment and operational finance, owning budgeting, forecasting, profitability reporting, billing automation, and financial controls. Partner with operations, commercial, and procurement to drive margin improvement, efficiency, and scalable growth while developing a high-performing finance team.

Manage end-to-end Value Added Services (VAS) for the Google fulfilment account at Omega site, translating SOPs into warehouse processes, trialling and training teams, planning resourcing, owning QA for VAS activities (including quarantine and shipback), coordinating cross-border returns and documentation, and acting as day-to-day operational contact while maintaining billing documentation and flagging risks.

Manage and deliver CRM email campaigns across client brands, monitor performance, coordinate communications and testing, produce reports and insights, and mentor the Email Executive team to optimise lifecycle retention.

Coordinate daily inbound and outbound transport between THG, Google and 3PL carriers. Serve as primary contact for B2B/B2C operations, ensure documentation accuracy, monitor capacity and compliance, troubleshoot discrepancies, and support process improvements.

Provide on-site and remote support for AutoStore and similar automated fulfilment systems: perform preventative and reactive maintenance, diagnose electrical/mechanical/software faults, optimise system performance, assist with installs/upgrades, maintain records, participate in on-call rota, and ensure H&S compliance while travelling between sites.

Hunter-focused B2B sales role selling fulfilment/logistics solutions to mid and enterprise clients. Own full sales cycle, identify upsell/cross-sell opportunities, build stakeholder relationships, meet revenue targets, collaborate with product/marketing/customer success, maintain CRM records, and provide forecasts. Opportunity to grow into leadership.

Support cost control, financial analysis and monthly management reporting for Commerce and central teams. Assist budgeting, forecasting, KPI reporting, purchase order reviews, variance analysis, controls, and audit support while developing foundations toward ACCA/CIMA and building stakeholder relationships.

Support planning, setup, optimisation, and reporting of paid social campaigns (primarily Meta and TikTok). Collaborate with SEO, Content, Affiliates and Studios to develop and iterate mobile-first creatives, monitor budgets and performance, run QA checks, and deliver data-led insights to improve campaign ROI.

Manage a portfolio of commerce clients, drive account growth and renewals, oversee performance reporting and escalations, manage change requests and commercial P&L awareness, leverage ecommerce data for strategic recommendations, and collaborate cross-functionally to deliver ecommerce solutions.

Provide 24/7 enterprise-level NOC support: monitor infrastructure, respond to alerts, manage major incidents, coordinate changes, resolve tickets via chat/phone, improve processes, and meet SLAs.