About THG Ingenuity
THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:
- THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
- THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
- THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel
With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.
About the Role
We’re looking for a People Advisor to join our Fulfilment Operations team - a fantastic opportunity for someone ready to take the next step in their HR career. The role will be performed across both our Warrington and Altrincham sites and will offer a mid-to-late shift pattern.
If you’ve built a strong foundation as an HR Assistant or Junior Advisor and are now looking for more ownership, variety, and impact, this role offers exactly that. You’ll be a key HR presence on site, acting as a trusted advisor to managers and employees while gaining hands-on experience across the full HR spectrum.
Working closely with two experienced People Business Partners, you’ll have the space to take real accountability, build confidence in your decision-making, and accelerate your development.
What You’ll Be Doing
- Act as the first point of contact for employees and managers, providing practical, clear, and timely HR advice
- Take ownership of employee relations cases, including disciplinary, grievance, flexible working, absence, performance and capability matters (with support where needed)
- Manage the HR inbox, ensuring all queries are responded to efficiently and to a high standard
- Partner with the People Business Partner to deliver the site people plan and key HR initiatives
- Support on the delivery of the annual engagement calendar, employee voice initiatives, and employee communications
- Support recruitment and onboarding activity for the site, including both high-volume operational hiring and individual specialist or management roles
- Coordinate and support the delivery of learning and development initiatives, including manager capability upskilling
- Support organisational design and change projects, including restructures, shift pattern changes and TUPE processes
- Use HR data and insights to identify trends, risks, and opportunities to support decision-making
- Maintain accurate and up-to-date employee records, supporting HR administration and audit preparation
- Coordinate core HR processes, including contract changes, leaver processing, and probation review
What We’re Looking For
- CIPD Level 3 or equivalent qualification
- Previous experience in an HR role — either as an Advisor or a strong HR Assistant ready for progression
- Experience in a high-volume, fast paced operational environment
- Good understanding of core HR processes and working knowledge of UK employment law
- Proficient in Microsoft Office and HR systems
- Even if you don’t tick every box, if you’re motivated and keen to grow, we’d still encourage you to apply
Why Join Us?
This is more than just an advisory role — it’s an opportunity to take real ownership, develop quickly, and make a tangible impact in a fast-paced operational environment. You’ll gain exposure to the full HR lifecycle, work closely with experienced HR leaders, and play a key role in shaping the employee experience on site.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Skills Required
- CIPD Level 3 or equivalent qualification
- Previous experience in an HR role as an HR Advisor or HR Assistant
- Experience in a high-volume, fast-paced operational environment
- Good understanding of core HR processes
- Working knowledge of UK employment law
- Proficiency in Microsoft Office and HR systems
What We Do
THG Ingenuity is a global commerce solutions provider that helps brands scale through its integrated ecosystem. The company offers end-to-end services including commerce technology via THG Commerce, world-class global fulfillment and logistics through THG Fulfil, and award-winning creative content production and marketing via THG Studios, all designed to accelerate brand growth and improve customer retention.
