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Lead and manage complex, multi-stakeholder strategic initiatives and The Journey Home implementation. Create and maintain project plans, Smartsheet systems, dashboards, and executive reports. Track progress, risks, and dependencies; facilitate meetings; coordinate cross-site implementation; support continuous improvement and cross-site learning; and communicate status to senior leadership and site partners.

Lead technical data integration work into the EveryAction CRM: build and maintain API connections, map and migrate data, manage flat-file imports, optimize integrations, support site conversions, and maintain import templates to ensure data integrity and operational efficiency.

Provide bilingual (English/Spanish) support and administration for the ETO case management database across Covenant House sites. Troubleshoot, maintain data integrity, support user access/configuration, document data definitions, produce reports, and lead bilingual training and translations. Monitor performance, create shared learning tools, and assist sites to improve data quality and usage to drive program outcomes.

Produce and QA fundraising campaign data files, manage CRM source codes and reporting, run routine extracts, support segmentation/testing, document processes, and advise fundraising teams and vendors on CRM data and reporting.

Lead advanced fundraising analyses to inform strategy across channels, owning end-to-end analytical projects, preparing and transforming data, building reports/dashboards as needed, producing written executive briefs, and partnering with stakeholders to translate insights into actionable fundraising recommendations. Mentor junior analysts and help establish scalable analytical practices.