Coordinate software delivery across engineering workstreams, maintain project trackers and Jira boards, run Agile ceremonies, prepare status reports, track dependencies and action items, maintain documentation in Confluence, and support release readiness and follow-up. The role progressively assumes ownership of smaller projects and initiatives.

Respond to customer queries through calls, tickets, and chats; troubleshoot escalated technical issues using SQL, logs, APIs, middleware, and cloud platforms; document resolutions and procedures; collaborate with Development, QA, and DevOps; analyze recurring problems; and support POS, SaaS, retail, ecommerce, and payment workflows.

Lead architecture, design, and development of scalable, distributed Java backend systems. Implement microservices with Spring Boot, optimize databases and caching, design batch and messaging pipelines, troubleshoot performance issues, mentor engineering teams, and drive DevOps/CI-CD and monitoring best practices across product lines.