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Qualify inbound SaaS leads quickly, segment by company size, schedule qualified meetings for sales, follow up on warm/missed leads, and maintain accurate CRM data. Measured on speed-to-lead, contact rate, booked qualified meetings, and meeting show-up rate.

Own the full sales cycle for QDC's SaaS platform targeting laundry and dry-cleaning businesses: qualify leads, demo POS/CRM and app features, convert trials to paid subscribers, maintain pipeline in CRM, collaborate with onboarding and product teams, and hit monthly targets while providing market feedback.

Own end-to-end customer onboarding from sales handoff to go-live, drive adoption and early value, create onboarding assets, measure and reduce time-to-go-live, remove blockers, and hand customers off to Success/Support while providing feedback to Product and Engineering.

Manage the customer onboarding process from sales handover to handoff to success/support: understand customer goals, train users, create onboarding materials (guides, tutorials, emails, videos), measure and improve onboarding time, analyze usage to drive adoption, maintain client communications, and provide cross-functional feedback.

Own the full sales cycle for QDC's SaaS platform: qualify leads, demo POS/CRM features, convert trials to paid subscriptions, maintain pipeline in CRM, hit monthly targets, and provide market feedback to product and onboarding teams.

Respond to high-volume inbound customer queries across WhatsApp, calls, and email; diagnose and resolve product, payment, hardware (printers), and workflow issues; triage and escalate complex problems; reproduce and log bugs for engineering; maintain SLAs, documentation, and ticket records; identify recurring issues to improve processes and reduce repeat tickets.