Lead organizational culture, change management, and leadership development across a growing manufacturing operation. Design and implement KPI-driven performance management and review systems. Build leadership and career development programs, support bilingual workforce engagement, and partner cross-functionally and with an overseas parent to align people strategy with business objectives.

Serve as primary contact for customer inquiries, prepare quotes and orders, enter accurate orders in CRM/ERP, provide order updates, upsell complementary products, and support custom project coordination with engineering and operations to ensure timely production handoffs.