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Maintain confidential case records and HIPAA compliance; perform billing audits, accounts payable/receivable, data entry, and prepare documentation for audits and court reviews. Compile data for reports and contract compliance, process subpoenas, and support clerical tasks and office mail/records handling.

Provide administrative support for La Jornada: data entry and database maintenance, schedule and coordinate conferences/trainings, produce quarterly/annual reports, manage office supplies and equipment, track expenses and bookkeeping, record meeting minutes, coordinate advertisements, offer notary services, and support managers and staff to ensure efficient daily operations.

Coordinate IT activities for office openings, relocations, closures, and expansions. Manage project plans, vendor coordination, equipment orders, installations, testing, risk identification, status reporting, and documentation to ensure locations are technology-ready.

Lead employee relations case management from intake through resolution: fact-finding, conflict resolution, performance improvement, grievances, and separations. Provide guidance to leaders, ensure compliance with NYAP/ORR/Federal/State policies, prepare summaries and recommendations, identify recurring issues, and support workplace documentation and decision-making.

Provide bilingual (English/Spanish) administrative support: maintain databases, prepare reports, coordinate events, manage office supplies and equipment, process expenses, take meeting minutes, offer general office and notary services, and support staff and public interactions.

Manage and audit CCMTP program data and reporting; serve as primary data contact for IDHS and UIC-CON; prepare and validate forms and reports; train staff on data systems; lead Caspio WebApp data integration; maintain client records and support quality reporting.

Perform general office administrative tasks to keep daily operations running: filing, copying, answering phones, message-taking, records management, supply tracking, scheduling, basic Excel/Word work, mail/postage handling, and greeting guests.