Oversee 24/7 last-mile operations to ensure on-time deliveries, manage and coach drivers and contractors, track performance metrics, handle client issues, execute onboarding for new market clients, master transport and payroll systems, and implement process improvements to boost productivity and customer satisfaction.

Manages customer accounts and territories for a healthcare and life sciences logistics provider. Responsibilities include building relationships, conducting account reviews, retaining and growing accounts, prospecting for new business, managing opportunities through implementation, resolving customer issues with internal operations teams, maintaining Salesforce records, and providing market feedback. The role requires regular local territory travel, occasional out-of-territory travel, and a valid driver’s license.

Coordinate carriers and dispatching to ensure timely, accurate shipments; handle customer inquiries; build routes in TMS; track and correct shipping errors; monitor driver e-logs and scorecards; maintain documentation and improve supply chain processes. Night-shift schedule with flexibility required.