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Conducts collections for delinquent unsecured consumer loans, including member outreach, account research, payment counseling, legal collections, charge-off processing, settlements, loan modifications, and account maintenance. Ensures compliance with collection laws and internal policies, coordinates with third-party vendors, manages delinquency risk, and assists with training new staff.

Leads enterprise quality engineering strategy, QA team development, testing governance, automation, metrics, defect management, and release readiness. Oversees testing for applications, APIs, digital platforms, enterprise systems, and third-party implementations. Partners with Product, Development, Architecture, Security, business stakeholders, and vendors to improve quality, manage risks, and ensure solutions meet technical, regulatory, accessibility, security, performance, and member experience requirements.

Assists the Director of Compliance with managing the credit union’s Compliance Management System. Oversees compliance monitoring, regulatory change analysis, issue reporting, documentation, audits, examinations, and organization-wide training. Supervises and mentors Compliance Analysts while serving as a subject matter expert on financial institution laws, regulations, and consumer protection requirements.

Analyzes business processes, metrics, and KPIs to improve ATM and payment operations through automation and technology. Collaborates with stakeholders, vendors, and credit unions; manages enhancement projects; develops requirements, test cases, implementation plans, and process documentation; and supports solution design, relationship management, and operational strategy.

Owns the reliability, operability, security integration, and cost efficiency of a cloud data platform centered on Snowflake. Responsibilities include Snowflake administration, query optimization, cost attribution, orchestration, CI/CD, infrastructure as code, monitoring, incident response, access controls, migrations, disaster recovery, compliance evidence, and engineering enablement. The role is hybrid with at least 40% onsite work and operates Monday through Friday during standard business hours.

Conducts collection activities for delinquent unsecured consumer loans, including member outreach, account analysis, legal collections, charge-off processing, settlements, loan modifications, and account maintenance. Ensures compliance with state and federal collection laws, manages risks, coordinates with third-party vendors, counsels members on payment options, and assists with training new staff.

Reviews fraud alerts and suspicious ATM and Visa card activity, investigates transaction disputes, documents account timelines, and applies card restrictions, fund holds, or access suspensions. Communicates with members, merchants, and internal teams to validate transactions and gather evidence. Maintains knowledge of Regulation E, Regulation Z, Visa and debit network rules, supports reporting and workflow improvements, assists with peer training, and provides back-office support.

Supports the credit union’s Enterprise Risk Management program through operational risk assessments, emerging-risk analysis, business-unit reviews, risk and control self-assessments, compliance recommendations, risk reporting, process quality assurance, insurance reviews, and special project risk oversight. Provides leadership, coaching, and mentoring while helping integrate risk management practices across the organization.

Design, develop, and maintain software applications (mobile and backend) using React/Reactive Native, .NET C#, Java, JavaScript, XML/JSON. Collaborate with cross-functional teams, participate in planning, code reviews, documentation, and continuous improvement to support timely project delivery and system automation.

Lead external, internal, executive, and crisis communications to protect and amplify brand reputation. Manage media relations, owned content, monitoring/reporting, agency relationships, and cross-functional alignment in a regulated environment while preparing leaders for public appearances and coordinating crisis responses.