Plans, implements, operates, secures, and improves enterprise network, firewall, Internet, hosting, DNS, and application-delivery infrastructure. Monitors performance, resolves incidents, performs upgrades and maintenance, manages capacity and lifecycle planning, supports infrastructure projects and vendors, maintains technical documentation, and ensures resilience, disaster recovery, compliance, and service continuity.

Leads corporate investigations and travel document verification across airline operations. Oversees case quality, critical incidents, prosecutions, disciplinary inquiries, audits, compliance reporting, staffing, budgets, training, and operational resources. Represents the company before law enforcement, government, and regulatory authorities. Manages and mentors investigations and document-checking teams, establishes performance standards, resolves high-profile cases, and aligns investigative activities with organizational policies and business continuity requirements.