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The Accounts Receivable Specialist manages overdue accounts, collects payments, resolves billing disputes, responds to customer inquiries, maintains payment and invoice records, supports credit functions, issues tax credits, and sets up customer accounts in Solar Eclipse. The role also assists with reporting, documentation, payment arrangements, and credit application follow-up while collaborating with branch staff and the Credit Manager.

Oversee credit policies, customer credit-risk assessment, credit limits, collections, and accounts receivable management. Lead the credit team, reduce overdue balances, resolve payment disputes, negotiate settlements, maintain accurate records, and coordinate with accounting and branch teams. Represent the company in small claims court and manage collection-related legal matters. Establish team goals and KPIs while ensuring timely payments and adherence to company policies.

Manage and optimize ecommerce, CRM, and marketing technology integrations to improve customer engagement and operational efficiency. Build AI-driven automations and analytics, maintain Whitecup CRM, support digital content and campaigns, coordinate cross-functional stakeholders and vendors, and present performance insights to leadership to drive adoption and growth.

On-site inside sales role responsible for driving sales, writing orders, cross-selling, resolving customer issues, managing shipping/billing processes, qualifying leads, supporting counter sales, and collaborating with field sales and internal teams to meet monthly quotas and improve customer satisfaction.

Generate new business and grow existing accounts by prospecting, building relationships, negotiating and closing deals, managing orders from quote through delivery, collaborating with internal teams, and documenting sales activity in CRM to meet quotas and margins.