Inside Sales Representative

Are you motivated by building lasting relationships and delivering results that matter? Do you thrive in a sales environment where customer relationships, problem-solving, and exceptional service drive success? At J.H. Larson Company, we're looking for a driven sales professional who enjoys developing new business, growing existing accounts, and serving as a trusted partner to customers. If you're passionate about creating positive customer experiences and managing the sales process from initial conversation through final delivery, we'd love to hear from you.

J.H. Larson Company is an independent distributor of Electrical, Plumbing, and HVAC products with eight locations across Minnesota, Wisconsin, and South Dakota, as well as three showroom locations. As a family-owned and operated company celebrating our 95th anniversary, we remain committed to our employees, customers, and vendor partners while continuing to grow and evolve for the future.

We have an exciting opportunity to join our Inside Sales Team at our Plymouth, MN branch. This on-site position works Monday through Friday from 6:00 a.m. to 3:00 p.m. and plays a key role in driving sales, supporting customers, and collaborating with outside sales representatives, project managers, quotation specialists, and other team members. This position serves as the primary point of contact at the City Desk, balancing walk-in customer service, phone inquiries, order entry, and sales growth activities while maintaining a clean, organized, and customer-focused environment. The successful candidate will build strong customer relationships, identify opportunities to add value, exceed sales goals, and contribute to a seamless customer experience from start to finish.

What’s In It For You?

• Highly competitive benefits package
• Medical, Dental, Vision
• 401k
• Life insurance
• Short- and Long-Term Disability
• Health Saving Account with employer match
• Critical Illness & Accident Insurance
• Employee assistance program
• PTO and 9 paid holidays, as well as your birthday!

And more!

Responsibilities Include:

• Write orders for customers and cross-sell to promote additional products that align with customer needs.
• Answer questions, research and problem solve customer orders and respond to digital orders via phone, email, text etc.
• Oversee submittal, shipping, expediting, and billing processes on jobs.
• Identify and qualify potential customers through cold calls, emails, or inbound inquiries and grow customer relations through site visits and other customer engagement events.
• Participate in market planning and implementation of market strategies, sales meetings, vendor training and vendor representative engagement.
• Partner with other departments to ensure seamless customer experiences.
• Provide feedback to management on pricing, service, products, customer needs etc.
• Serve as the primary point of contact at the City Desk, delivering exceptional walk-in customer service while maintaining a clean, organized, well-stocked, and professional customer environment. 
• Consistently support and promote J.H. Larson Company's mission, values, policies, and commitment to exceptional customer service.

Education

• High School Diploma or GED
• Associate’s degree in business or tech school preferred

Experience and/or Training

• 2 years related sales experience (knowledge of electrical, plumbing, HVAC components is preferred)
• Ability to identify customer needs and recommend effective solutions
• Strong customer service and problem-solving skills
• Basic math skills, including working with fractions and decimals
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Analytical thinking and sound decision-making skills
• Team-oriented with the ability to collaborate across functions
• Self-motivated, persistent, and results-driven
• 2 years in a customer service role preferred
• Wholesale distribution experience preferred
• Computer experience with different order management systems (Eclipse knowledge preferred)

Licenses/Certificates

• Valid US Driver’s license and/or reliable transportation

We are committed to providing salary ranges for open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Why wait?  Check out our website and apply today at: www.jhlarson.com under our “Careers” tab, and while you’re there, contact us at [email protected] to learn more about this opportunity and how you can be a part of a team who wants you to be successful!

We are an Affirmative Action and Equal Opportunity Employer