Assist customers with tire and automotive service selections, handle phone, email, and walk-in inquiries, process sales transactions, maintain CRM or POS records, coordinate service installation, explain products and promotions, resolve complaints and warranty questions, and maintain a clean, safe front-counter area.

Provide customer service and sales support for tire and automotive services via phone, email, and walk-ins. Process transactions, record interactions in CRM/POS, coordinate with shop staff for installations, handle complaints and warranty questions, and maintain a clean, safe front-counter area while staying current on products and promotions.

Lead development and execution of mechanical services growth and operations across locations. Standardize service offerings, align with Fleet Maintenance and Sales, manage vendors and resources, set implementation timelines, monitor sales and gross profit goals, identify training needs, and travel to support store locations.