Provides first- and second-level IT support, resolves customer incidents, maintains ticket updates, and communicates issue status. Installs, upgrades, supports, and troubleshoots Windows, Microsoft Office, Cisco Jabber, macOS, printers, desktops, laptops, and peripherals. Performs hardware repairs and uses diagnostic tools to resolve network connectivity and workstation software or hardware issues. Coordinates with third-party vendors on complex audiovisual problems.

Provides first- and second-level IT support for customer incidents, maintaining ticket updates and communicating issue status. Installs, upgrades, supports, and troubleshoots Windows, Microsoft Office, Cisco Jabber, macOS, printers, desktops, laptops, and peripherals. Performs hardware repairs and uses diagnostic tools to resolve network connectivity and workstation hardware or software issues. Coordinates with third-party vendors on complex audiovisual problems.