Lead daily new and used vehicle sales, desking, and F&I for a high-volume Hyundai dealership. Drive unit volume, gross, finance penetration, and CSI; recruit, coach, and hold teams accountable; enforce Hyundai program compliance; manage used inventory strategy; coordinate with BDC/Internet to improve set/close rates; run performance cadence and training while maintaining a customer-first culture.

Source, appraise, negotiate, and acquire quality used vehicles from private parties, service drives, lease returns and online marketplaces for multiple dealership rooftops. Monitor market values, manage inventory metrics (turn, days-to-sale, cost-to-market), coordinate with sales leadership, and travel between locations as needed.

Engage customers to assess vehicle needs, present Ford models and features, negotiate terms, complete paperwork, follow up for satisfaction, and collaborate with the sales team to meet targets.