Reviews ISP notes, service documentation, schedules, and program records for accuracy, completeness, and alignment with service plans and authorized hours. Identifies inconsistencies, coordinates corrections with Program Managers and DSPs, tracks documentation trends, supports compliance reviews and audit readiness, and contributes to quality improvement across residential services.

Leads and supports residential service programs by guiding Program and House Managers, resolving staffing and operational challenges, maintaining quality and compliance standards, and ensuring employees and supported individuals have necessary resources. The role involves independent leadership, travel between assigned programs, and participation in an on-call rotation.