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Builds and maintains data pipelines, dashboards, reports, and data integrations across ERP, WMS, e-commerce, sales, inventory, and vendor systems. The role uses SQL and BI tools to support pricing, purchasing, rebate reconciliation, inventory analysis, branch performance, and operational efficiency. Responsibilities include monitoring data integrity, troubleshooting ERP and EDI discrepancies, documenting business rules, supporting compliance reporting, and training branch and sales staff on self-service analytics.

Handles inbound customer sales and service by taking phone and walk-in orders, accurately processing orders, verifying delivery methods, coordinating with outside sales representatives, and recommending suitable plumbing or heating products. Builds customer relationships, resolves needs, and develops product knowledge while applying communication, problem-solving, and business math skills.

Handle inbound customer orders and walk-in customers, process and verify orders, coordinate with Outside Sales Reps, build customer relationships, suggest appropriate products, and maintain product knowledge to ensure timely, accurate service.

Provide customer service and process product orders from incoming calls and walk-ins. Coordinate orders with Outside Sales Representatives, verify delivery methods, identify customer needs, and recommend products. Maintain accurate order entry and expand product knowledge to support customers effectively.