Provide first-line customer support for a SaaS product: triage and resolve tickets, assist with software configuration, collect technical details, document issues and escalate to L2 or Product as needed, and maintain timely, customer-focused communication.

Identify target companies and decision-makers; run structured outbound campaigns (phone, video, email, LinkedIn) with strong cold-calling focus; generate qualified leads and book meetings for AEs; support meeting prep and follow-up; maintain HubSpot CRM data; and continuously improve lead generation and outreach strategies.