The Role
Provide first-line customer support for a SaaS product: triage and resolve tickets, assist with software configuration, collect technical details, document issues and escalate to L2 or Product as needed, and maintain timely, customer-focused communication.
Summary Generated by Built In
Your mission
* First point of contact for customer inquiries
* Clear, friendly, and structured communication with customers
* Analysis and resolution of incoming customer support tickets
* Support with questions regarding software configuration
* Identification of issues and collection of relevant technical information
* Recognizing when escalation to Level 2 support or the Product team is required
* Structured documentation of issues and solutions
* Ensuring high customer satisfaction through timely communication
Your profile
* Excellent communication and problem-solving skills
* Customer-oriented and structured way of working
* Strong troubleshooting mindset – passion for identifying root causes
* Ability to work both independently and as part of a team
* German at native or fluent level
* Good English skills
Nice to have (not required):
* Basic understanding of web applications
* Basic knowledge of M365, APIs, and HTTP status codes
* Experience with software configuration and Identity & Access Management
* General awareness of security best practices (passwords, phishing, secure device usage)
Why us?
* 100% remote work and full flexibility over your schedule
* A transparent, trust-based culture in an international SaaS scale-up
* Modern tools, data-driven processes, and fast decision-making
* 2–3 offsites and workshops per year for strategy, connection, and team spirit
* High level of autonomy and clear development paths
* The opportunity to actively shape a fast-growing SaaS company
* Steep learning curve in customer success, onboarding, software processes & content creation
* Close collaboration with our Customer Success and Product teams
* Flexible working hours
Please send your application to [email protected]
* First point of contact for customer inquiries
* Clear, friendly, and structured communication with customers
* Analysis and resolution of incoming customer support tickets
* Support with questions regarding software configuration
* Identification of issues and collection of relevant technical information
* Recognizing when escalation to Level 2 support or the Product team is required
* Structured documentation of issues and solutions
* Ensuring high customer satisfaction through timely communication
Your profile
* Excellent communication and problem-solving skills
* Customer-oriented and structured way of working
* Strong troubleshooting mindset – passion for identifying root causes
* Ability to work both independently and as part of a team
* German at native or fluent level
* Good English skills
Nice to have (not required):
* Basic understanding of web applications
* Basic knowledge of M365, APIs, and HTTP status codes
* Experience with software configuration and Identity & Access Management
* General awareness of security best practices (passwords, phishing, secure device usage)
Why us?
* 100% remote work and full flexibility over your schedule
* A transparent, trust-based culture in an international SaaS scale-up
* Modern tools, data-driven processes, and fast decision-making
* 2–3 offsites and workshops per year for strategy, connection, and team spirit
* High level of autonomy and clear development paths
* The opportunity to actively shape a fast-growing SaaS company
* Steep learning curve in customer success, onboarding, software processes & content creation
* Close collaboration with our Customer Success and Product teams
* Flexible working hours
Please send your application to [email protected]
Skills Required
- Excellent communication skills
- Strong problem-solving skills
- Customer-oriented and structured way of working
- Troubleshooting mindset and passion for root cause analysis
- Ability to work independently and in a team
- German at native or fluent level
- Good English skills
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
- Experience with software configuration and Identity & Access Management
- General awareness of security best practices (passwords, phishing, secure device usage)
Am I A Good Fit?
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The Company
What We Do
Boardwise.io is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.
