Lead development and integration of ML models and agentic architectures to fully automate supplier search. Build scalable AI agents, RAG/vector search, MLOps pipelines, optimize inference, monitor agents at scale, mentor juniors, and ensure high reliability and cost control.

Manage a portfolio of mid-market B2B SaaS customers to drive adoption, retention, and expansion. Build stakeholder relationships, run onboarding programs, create Success Plans with measurable KPIs, use product/usage data to identify churn and upsell opportunities, monitor customer health, convey feedback to Product, and improve account management playbooks.