Top Tech Jobs & Startup Jobs

Provide first- and second-line technical support and UAT assistance: log and resolve incidents using ITSM tools, maintain runbooks/knowledge articles, support onboarding/offboarding, and help plan and execute UAT (test cases, environment readiness, test data, access provisioning) across domains like Finance, ERP, CRM, HR, and Data/BI.

Execute functional, regression, and usability testing for business applications, document and track defects, validate fixes with teams, and develop test cases. Deliver user-focused training, create clear how-to materials, provide hands-on onboarding and post-deployment support, troubleshoot user issues, and feed recurring problems back into training and system improvements.

Contact and qualify inbound/interested prospects, diagnose business needs, schedule meetings for field sales, manage lead data in Salesforce, and conduct outbound calls and targeted emails to drive meetings and pipeline.

Provide Level 2 technical support and escalation for Microsoft-centric environments. Administer Microsoft 365 services, manage endpoints and identity, troubleshoot Windows/server issues, support device management, remediate security alerts, maintain documentation, and participate in rollouts and projects to ensure service reliability and compliance.

Maintain reliability, scalability, and performance of an IoT telemetry platform by defining SLOs and error budgets, implementing monitoring (Prometheus/Grafana), automating infrastructure with Pulumi/TypeScript on AWS (EKS, MSK, SingleStore, MongoDB, S3), leading incident response and post-mortems, enforcing IAM least-privilege, supporting SOC2/ISO27001 compliance, and participating in a global follow-the-sun on-call rotation.

Manage accounts receivable by issuing invoices, applying payments, reconciling customer accounts, monitoring overdue balances, performing collections and credit control, preparing aged receivables reports, and supporting month-end/year-end close and audit processes while collaborating with sales and customer service to resolve disputes.

Monitor and manage real-time contact center queues (voice, chat, email), analyze volume and agent adherence, implement real-time staffing adjustments, escalate system issues, generate and interpret KPI reports, collaborate with operations to close performance gaps, and support continuous improvement of workforce management processes.

Monitor and audit service delivery, ensure compliance with client and company standards, analyze quality data, produce reports, coach agents and partners, support training and continuous improvement initiatives to reduce errors and improve customer outcomes.

Process vendor invoices and employee reimbursements accurately and timely; perform three-way PO/invoice/goods receipt matches; reconcile vendor statements; handle document archival and retrieval; answer basic account enquiries and escalate complex issues; follow policies and support process improvements.

Provide administrative HSEQ support for GEG including contractor prequalification and inductions, maintain HSEQ and client portals, perform data entry and reporting, manage contractor registrations and documentation, assist with safety training, audits and corrective actions, and support HSEQ team tasks as directed.