We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Grosvenor Engineering Group - Job Description
Tech Support / UAT Support
Tech Support
- Provide first and second line technical support for IT systems, applications, and end user environments
- Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk)
- Diagnose and resolve hardware, software, application, and access related issues
- Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures
- Ensure compliance with SLAs, KPIs, and service quality standards
- Maintain accurate documentation, knowledge base articles, and runbooks
- Perform routine system checks, monitoring, and operational support tasks
- Communicate clearly with users, providing timely updates and resolution status
- Support onboarding/offboarding activities, access provisioning, and user setup
UAT Support
Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI.
- Support UAT planning activities, including test approach, scope, and timelines aligned to release plans
- Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories
- Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding
Join the A-Team and experience the A-Life!
Skills Required
- Provide first- and second-line technical support for IT systems and end-user environments
- Log, track, and manage incidents using ITSM tools (ServiceNow, Jira Service Management, Zendesk)
- Diagnose and resolve hardware, software, application, and access-related issues
- Escalate complex or unresolved issues to Level 3 or specialist teams per procedures
- Ensure compliance with SLAs, KPIs, and service quality standards
- Maintain accurate documentation, knowledge base articles, and runbooks
- Support onboarding/offboarding activities, access provisioning, and user setup
- Domain experience in Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, or Data/BI
- Support UAT planning, test approach, scope, timelines, and traceability to requirements/user stories
- Create and maintain UAT test cases and validate UAT readiness (environments, test data, access, user onboarding)
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
