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Processes casino bans and exclusion orders, maintains investigative records and patron data, compiles legal and evidentiary documentation, conducts open-source research, analyzes trends, and supports information governance, reporting, and regulatory communications. The role requires careful handling of sensitive information, strong legislative awareness, accurate system administration, and collaboration with internal teams and regulators.

Processes casino bans and exclusion orders, maintains investigation records and systems, reviews incident and surveillance information, gathers open-source evidence, compiles legal documentation, analyzes trends, and supports regulatory information sharing. The role requires strong attention to detail, discretion with sensitive information, legislative awareness, and effective cross-functional communication.

Manage deferred infrastructure and minor projects across Crown Perth. Responsibilities include coordinating contractors and consultants, reviewing pricing, preparing scopes and cost recommendations, maintaining project programmes, coordinating site access and shutdowns, monitoring progress, and ensuring work is delivered safely, on time, and within budget. The role requires knowledge of facilities, building services, WA compliance requirements, NCC, and Australian Standards.

Manage and grow a portfolio of premium casino guests by building long-term relationships, increasing loyalty, visitation, and revenue. Host guests at events and dining experiences, identify business development opportunities, maintain detailed CRM profiles, support targeted marketing and loyalty programs, monitor portfolio performance, and ensure regulatory, responsible gaming, AML/CTF, confidentiality, and service standards.

Own and support Crown Resorts’ hospitality application portfolio, including Opera, Simphony POS, Oracle, and SaaS platforms. Lead upgrades, patching, releases, testing, maintenance, issue resolution, and vendor coordination. Identify root causes, shape application roadmaps, gather requirements, and provide recommendations to senior stakeholders. Build relationships across hotels, food and beverage, gaming, and technology teams while serving as an escalation point and providing on-call application support.

Provides financial crime advisory support for Crown Melbourne, ensuring compliance with AML/CTF, ABAC, and sanctions obligations. Advises stakeholders on regulatory requirements and risk controls, reviews initiatives for financial crime risks, supports incident response and regulatory engagement, delivers compliance training, analyzes risk data, and drives remediation and continuous improvement across the business.

Leads Crown Resorts’ Financial Crime Advisory function, providing strategic oversight of AML/CTF, ABAC, sanctions, and broader financial crime risks. Advises senior leaders, implements regulatory reforms, oversees incidents and governance, develops risk awareness training, and strengthens compliance culture. Manages and develops advisory teams across multiple properties and drives consistent risk management across the organisation.

Leads enterprise-wide internal and corporate communications across multiple locations. Develops communications strategies for business transformation, organizational change, leadership priorities, and major initiatives; advises executives; creates speeches, presentations, and briefing materials; manages communications campaigns, events, governance, and calendars; and measures engagement to improve communication effectiveness.

Deliver customer, commercial, and operational analytics across integrated resort operations. Build forecasting models, customer segmentations, dashboards, reporting frameworks, and predictive analytics. Analyze customer behavior, pricing, product mix, channel performance, demand, and growth opportunities. Partner with senior stakeholders to translate complex data into actionable recommendations, support strategic initiatives, improve revenue and engagement, and measure business performance.

Leads planning and programme oversight for complex capital, infrastructure, and fit-out projects. Develops integrated project schedules, establishes baselines and critical paths, analyzes contractor programmes, identifies delivery risks, recommends recovery strategies, and coordinates stakeholders across design, procurement, construction, commissioning, and handover. Provides programme reporting and maintains oversight of site activities, FF&E, safety, quality, cost, and operational impacts.