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Provide administrative support to management and departments, manage calendars, meetings and travel, prepare correspondence and reports, maintain filing and records, handle communications, assist onboarding, coordinate vendors and supplies, take minutes, track deadlines, and support ad hoc office projects while maintaining confidentiality and professionalism.

Map, design, and improve end-to-end customer journeys and service blueprints. Lead workshops, co-design solutions, and develop service/process specifications. Collaborate with digital/UI teams and use research and VoC insights to guide CX improvements.

Design and maintain a corporate governance framework aligned with UAE regulations, manage Board and committee processes, advise on governance and ESG, draft policies and disclosures, coordinate evaluations, liaise with regulators and auditors, and deliver governance training to executives.

Develop and manage omnichannel standards and guidelines to ensure consistent information, tone, and customer journeys across digital, call center, branches, and field services. Design cross-channel handoffs, review customer-facing content for inconsistencies, and collaborate with digital, IT, and operations teams to improve channel integration and overall channel strategy.

Designs and delivers leadership development strategy and programs across levels, partners with senior leaders and HR, conducts needs assessments, implements coaching and mentoring, measures outcomes, and contributes to academic teaching and research in leadership development.

Manage and grow a portfolio of existing and dormant HR/recruitment clients through relationship management, upselling, cross-selling, strategic account plans, client meetings, and meeting monthly revenue and retention targets.

Lead financial strategy, planning, forecasting and reporting. Manage cash flow, investments, risk, and compliance with UAE regulations. Oversee audit and tax functions, advise executive management, build and manage the finance team, and present regular financial reports to the board.

Drive new client acquisition and grow revenue for auditing, accounting, tax, bookkeeping, and financial advisory services through cold outreach, networking, events, and direct sales. Manage sales pipeline, support strategy and forecasting, cross-sell services, perform market research, coordinate with marketing, negotiate contracts, and ensure smooth handover to delivery teams.

Lead design and implementation of end-to-end talent management programs: recruitment, onboarding, performance management, retention, leadership development, succession planning, change management, training alignment, and reporting to senior leadership. Partner across departments to align HR strategies with business goals and build talent policies and processes from the ground up.

Manage edible-oil categories using strategic marketing plans to increase volume, value, and profitability. Act as brand ambassador to drive equity, awareness, and off-take. Develop campaigns, manage budgets, analyze market research, collaborate with sales/trade, and handle multiple projects to grow market share.