Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.

Design and maintain dashboards and visualizations, analyze complex court datasets, write and optimize SQL, validate data quality, partner with stakeholders to translate business questions into BI solutions, and advance reporting best practices.

Provide administration, support, and maintenance for on-premises and cloud messaging/collaboration systems (Office 365, Exchange Online, Azure AD, Intune). Monitor servers and ticket queues, manage user accounts and DNS, design and implement cloud-based solutions, maintain patching and disaster-recovery processes, and research emerging technologies with cost-benefit analysis.