Leads cross-functional business process and systems initiatives from discovery through implementation and evaluation. Analyzes business processes, workflows, systems, data, and requirements; identifies inefficiencies; designs future-state solutions; coordinates stakeholders, UAT, business acceptance, rollout, training, and change management. Supports strategic initiative evaluation and ensures projects align with enterprise priorities and measurable business outcomes.

Translates business and process requirements into system requirements, epics, user stories, acceptance criteria, data mappings, and development-ready documentation. Analyzes applications, APIs, integrations, databases, and data flows; maintains requirements traceability; supports QA and UAT; coordinates defect resolution; and ensures business acceptance before release. Collaborates with systems, architecture, engineering, QA, and business stakeholders throughout the software development lifecycle.

Supports accounts receivable and collections operations by managing shared inbox requests, invoices, purchase orders, customer records, billing portals, credit card payments, statement processing, and invoice corrections. Resolves pricing discrepancies with customers and sales while maintaining accurate records and meeting daily deadlines in a high-volume environment.