Provide day-to-day IT operations and first-line support for clients: manage users and licenses in Microsoft 365 or Google Workspace, enroll and hand over Windows/macOS devices in MDM, run maintenance checks and document runbooks, triage and escalate tickets, and spend ~20% time on security projects (CVE research, hardening scripts, incident-response playbooks, ISO 27001 checklist).

Provide day-to-day IT operations and first-line support for clients: user and license management, MDM onboarding (Windows/macOS), weekly maintenance (patches, backups, alerts), documentation, and contribute ~20% time to security tasks (CVE research, hardening scripts, incident-response playbooks, ISO 27001 checklist).