The Role
Provide day-to-day IT operations and first-line support for clients: manage users and licenses in Microsoft 365 or Google Workspace, enroll and hand over Windows/macOS devices in MDM, run maintenance checks and document runbooks, triage and escalate tickets, and spend ~20% time on security projects (CVE research, hardening scripts, incident-response playbooks, ISO 27001 checklist).
Summary Generated by Built In
Sacred Byte is a Berlin-based managed security services provider. We deliver secure IT infrastructure and compliance-ready cybersecurity for companies handling sensitive data—making enterprise-grade protection accessible to small and mid-sized organisations through smart administration and open-source solutions.
We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.
Tasks
You'll handle day-to-day IT operations for our clients and contribute to internal security projects:
* Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
* Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
* Triage first-line support tickets (password resets, access requests) and escalate complex issues
* Run weekly maintenance checks: patch status, backup logs, security alerts
* Document fixes and runbooks so processes are repeatable
* Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development
Requirements
What You Bring
* 2+ years of hands-on experience in IT operations, helpdesk, or systems administration
* Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
* Comfortable with MDM platforms (Intune, Jamf, or similar)
* Proficient in at least one scripting language (PowerShell, Bash, or Python)
* Strong written and spoken English; German is a plus
* Reliable internet and a professional remote setup
* Self-directed, comfortable working asynchronously across time zones
Nice to have:
* Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
* Google Workspace Administrator certification
* Exposure to security frameworks (ISO 27001, SOC 2, or similar)
Benefits
What We Offer
* Competitive hourly rate: €12–16/hour, paid in EUR
* Autonomy: Own your domain; we trust you to manage your work
* Growth path: Opportunity to expand into a larger role as we scale
* Fully remote: Async-first culture with occasional video syncs during CET-compatible hours
Please apply via join with a full CV and letter explaining your qualifications.
We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.
Tasks
You'll handle day-to-day IT operations for our clients and contribute to internal security projects:
* Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
* Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
* Triage first-line support tickets (password resets, access requests) and escalate complex issues
* Run weekly maintenance checks: patch status, backup logs, security alerts
* Document fixes and runbooks so processes are repeatable
* Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development
Requirements
What You Bring
* 2+ years of hands-on experience in IT operations, helpdesk, or systems administration
* Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
* Comfortable with MDM platforms (Intune, Jamf, or similar)
* Proficient in at least one scripting language (PowerShell, Bash, or Python)
* Strong written and spoken English; German is a plus
* Reliable internet and a professional remote setup
* Self-directed, comfortable working asynchronously across time zones
Nice to have:
* Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
* Google Workspace Administrator certification
* Exposure to security frameworks (ISO 27001, SOC 2, or similar)
Benefits
What We Offer
* Competitive hourly rate: €12–16/hour, paid in EUR
* Autonomy: Own your domain; we trust you to manage your work
* Growth path: Opportunity to expand into a larger role as we scale
* Fully remote: Async-first culture with occasional video syncs during CET-compatible hours
Please apply via join with a full CV and letter explaining your qualifications.
Skills Required
- 2+ years of hands-on experience in IT operations, helpdesk, or systems administration
- Admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, troubleshooting)
- Experience with MDM platforms (Intune, Jamf, or similar)
- Proficiency in at least one scripting language (PowerShell, Bash, or Python)
- Comfortable onboarding and managing Windows and macOS devices
- Strong written and spoken English
- Reliable internet and a professional remote setup
- Ability to work self-directed and asynchronously across time zones
- German language skills
- Microsoft 365 Certified (Administrator Expert or Endpoint Administrator)
- Google Workspace Administrator certification
- Exposure to security frameworks (ISO 27001, SOC 2, or similar)
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The Company
What We Do
Sacred Byte GmbH is a Berlin-based managed security services provider dedicated to bringing enterprise-level cybersecurity to small and medium-sized organizations. They deliver secure IT infrastructure and compliance-ready solutions, leveraging open-source software and smart administration to make top-notch security accessible and affordable, allowing SMEs to protect their sensitive data and focus on their core business.
