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Manage life insurance cases after carrier submission: monitor underwriting, obtain required documentation, coordinate with carriers and agents, ensure policies are issued and placed in force, maintain case records, and use Power BI/reporting tools to track placement metrics and improve placement rates while ensuring compliance.

Executive leader responsible for field relations, conflict resolution, and alignment between field distribution, home office, carriers, and stakeholders. Drive operational effectiveness, support escalations and investigations, partner with Compliance/Legal and Technology, improve placement and service levels, oversee facilities, and promote culture and leadership across the organization.

Serve as the on-site face of the company: greet and direct guests, manage front desk phones and mail, maintain reception area, support hospitality initiatives, and perform clerical tasks while ensuring compliance and excellent customer service.

Analyze commission data, download and prepare carrier reports, process and pre-check commission statements, identify transaction errors for correction, send pay audit requests, and maintain accurate financial records supporting sales operations.

Lead new business operations for life and annuity submissions, manage Team Leads and Case Managers, enforce KPIs and SLAs, oversee case flow and turnaround times, deliver onboarding and coaching, serve as escalation point for complex cases, partner cross-functionally, drive process improvements, and report operational performance and risks to leadership.

Provide high-level administrative support to multiple executives including complex calendar management, travel booking and expense reports, meeting preparation, presentation creation using Microsoft Office, event logistics coordination, and confidential handling of sensitive information. Act autonomously to manage ad hoc initiatives and ensure smooth executive operations.

Execute buy/sell orders across equities, fixed income, ETFs, mutual funds, and options; manage and rebalance proprietary and sub-advised portfolios; research market trends and regulatory issues; process post-trade reconciliation and error corrections; collaborate with portfolio management, compliance, and stakeholders to implement model changes and support investment strategy execution.

Serve as the primary HR partner for a business unit, providing workforce planning, talent management, employee relations, performance management, change management, M&A integration support, organizational design, and people-analytics-driven solutions. Facilitate development, investigations, and HR best practices while partnering with centralized People & Culture COEs and business leaders.

Recruit and engage insurance agents, support their contracting with carriers, assist agents to grow business, perform data entry and administrative tasks, collaborate with internal teams, and maintain clear communication while continually learning sales and marketing strategies.

Manage relationships and onboarding for new financial representatives from recruiting through transition, deliver training on policies and procedures, coordinate with recruiting, lead onboarding improvements, develop recruiting materials, and perform related duties.