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Leads global fintech support strategy, operations, service performance, incident response, vendor management, and continuous improvement. Oversees payment onboarding, billing, refunds, disputes, settlements, payouts, and provider escalations. Manages support leaders and senior specialists, develops scalable global operating models, partners cross-functionally on service readiness, and drives AI-enabled automation and self-service initiatives.

Leads daily fintech support operations for payment platforms, embedded payments, SaaS applications, and financial workflows. Supervises frontline analysts, manages queues and service performance, coaches troubleshooting, coordinates Level 3 and provider escalations, and supports incident response. The role enforces security, payment-data, access, and change controls; coordinates releases, knowledge readiness, offshore operations, and regional support; and uses SQL, logs, metrics, automation, and approved AI tools to improve resolution quality and efficiency.

Develops and delivers technical operations training and maintains accurate support knowledge resources. Creates onboarding, refresher, troubleshooting, and process training; authors FAQs, SOPs, and escalation guidance; applies generative AI responsibly; supports product and service launches; partners with technical stakeholders; and measures effectiveness through proficiency, content usage, case quality, and support outcomes.

Leads Technical Operations readiness for new products, applications, locations, and country launches. Manages implementation specialists, readiness plans, validation, support models, training coordination, launch activities, hypercare, stabilization, and accepted handoffs. Partners with technical, business, offshore support, and training teams to resolve risks, improve service-transition practices, and coordinate automation opportunities. Directly supervises and develops implementation staff while tracking readiness outcomes and continuous improvement.

Advances application security within a DevSecOps model by embedding controls into the SDLC, conducting SAST, DAST, SCA, threat modeling, and code reviews, integrating security tools into CI/CD pipelines, and managing vulnerability remediation. The role collaborates with software, cloud, and DevOps teams across AWS and Azure, supports security investigations and compliance initiatives, and enables developers through secure coding guidance and automation.

Plans, initiates, and manages enterprise IT projects involving payments and core platform architecture. Leads technical staff, coordinates business and technical teams, develops project plans, manages execution, assesses risks, and oversees Agile delivery, roadmaps, backlogs, and the software development lifecycle.

Lead enterprise strategic initiatives and corporate development efforts, conduct market and competitive analysis, build financial models, evaluate growth and M&A opportunities, prepare executive and board materials, and partner cross-functionally to drive data-driven decisions supporting long-term strategy.

The Senior Accountant supports monthly close, revenue recognition, financial reporting, payroll and benefits accounting, fixed assets, journal entries, reconciliations, general ledger maintenance, variance analysis, audits, and internal controls. The role requires strong GAAP knowledge, advanced Excel skills, and experience with balance sheet reconciliations. It also contributes to process improvements and supports the Accounting Manager with projects and ad hoc tasks.

Leads accounts payable, billing, accounts receivable, employee expense, and corporate card operations in a high-volume shared-services environment. Oversees payment processing, reconciliations, cash forecasting, month-end close, controls, audits, tax reporting, and stakeholder escalations. Drives process standardization, automation, KPI monitoring, and root-cause analysis while managing, coaching, and developing a team.

Develop and maintain C++ firmware for connected access-control and studio devices. Integrate hardware with backend systems, build fleet-management tools, maintain automated tests and documentation, and support hardware revisions and debugging. Collaborate with firmware, backend, QA, vendors, supply chain, warehouse, and provisioning teams. The role requires microcontroller firmware, multithreaded programming, automated testing, and strong hardware or connected-backend expertise.