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Manage retention and renewals for assigned service-contract customer base for fire alarm, sprinkler and security services. Proactively contact customers 120 days before renewal, re-estimate contracts, address concerns, present pricing escalations, upsell across product lines, track renewal dates, participate in monthly renewal meetings, and meet customers in person as needed to achieve a 95%+ renewal rate.

Manage retention and renewals for service contracts (fire alarm, fire protection, security). Proactively contact customers 120 days before renewal, re-estimate contracts, address concerns, upsell services, achieve high renewal rates, and coordinate internally to improve service delivery and customer satisfaction.