Own post-onboarding customer relationships, respond to inquiries across channels, resolve and escalate technical issues within SLAs, support onboarding and product guidance, gather feedback, maintain CRM records, and drive process improvements to increase satisfaction and retention.

Drive revenue by identifying and closing B2B tech/SaaS opportunities, building pipelines, delivering demos and proposals, negotiating contracts, and managing client relationships. Collaborate with marketing and technical teams, maintain CRM and sales reports, pursue market expansion and strategic partnerships, and meet monthly and quarterly targets.