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Leads Talent Development Operations across VEG, managing teams, programs, systems, infrastructure, and field enablement. Builds scalable training and learning systems for distributed hospitals, connects headquarters with frontline teams, equips facilitators and leaders, manages vendors and technology, and uses performance data to improve capability development. Requires significant leadership experience, experience transforming learning or workforce-development systems, and expertise supporting multi-site or frontline organizations.

Coordinates customer experiences at a veterinary emergency hospital by greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, processing payments, explaining financial and end-of-life options, updating care teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.

Lead ServiceNow platform design, builds, and integrations across ITSM, HRSD, Knowledge, and Virtual Agent. Own roadmap delivery, REST/SOAP integrations (Workday, Okta), Flow Designer automations, governance, upgrades, automated tests, documentation, and mentoring. Engage stakeholders to translate requirements into scalable solutions and reduce single-point-of-failure risk.

Coordinate IT intake and project lifecycle from submission through review; maintain roadmaps, milestones, dependencies, and systems of record; prepare requests for Security and Infrastructure review; surface risks and recommend next steps; send structured updates and meeting coordination; support IT Programs with deliverable tracking, basic reporting, and slide preparation to keep stakeholders aligned.

Lead and scale VEG's hospital opening program: define open-for-business strategy, manage cross-functional project timelines, oversee launch execution and procurement, partner with regional and field leaders, lead a Launch Execution team, and continuously improve NHO processes to support faster and more complex openings.

Build and run people data governance: define standards, maintain data dictionary, ensure master data quality, enforce access/privacy controls, partner with HR/Finance/IT, enable trusted reporting, automation, and responsible analytics.

Serve as a senior People Business Partner for a regional portfolio of hospitals: coach leaders, manage complex employee relations, drive talent and performance processes, analyze people data to identify risks, support change adoption, and spend significant time in the field to build trust and improve retention and engagement.

Perform hands-on GRC work: assess third-party and AI tool risks, collect and maintain PCI and privacy evidence, document and monitor security controls, maintain the risk register and quarterly reporting, support audits, update policies and track exceptions, and coordinate remediation with IT, Engineering, and Legal.

Greet and support customers and their pets in a veterinary ER, manage calls/emails/texts, route urgent medical issues to clinicians, process payments, provide compassionate guidance on financial/end-of-life decisions, coordinate updates between staff, follow up post-visit, and create personalized, memorable customer experiences.