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Leads enterprise application integration and data exchange capabilities, including middleware, APIs, interfaces, data flows, incident resolution, governance, vendor management, and operational readiness. Engages stakeholders, coordinates cross-functional teams, oversees requirements and changes, improves reliability and scalability, and guides integration standards. Senior managers additionally provide strategic leadership, architecture advice, and oversight of complex cross-domain integration programs.

Leads IT governance and compliance oversight, including policy lifecycle management, compliance monitoring, audit coordination, risk and control assessments, project and change governance, exception management, remediation tracking, and executive reporting. The role challenges unsupported compliance claims, escalates material risks, maintains governance and evidence registers, coordinates assurance activities, and guides Technology teams toward stronger, auditable controls. It also manages assigned team members and supports continuous improvement across a regulated airline technology environment.

Manages the IT portfolio register, project intake, reporting, governance tracking, financial and resource monitoring, risks, milestones, dependencies, and closure activities. Maintains accurate portfolio data, dashboards, documentation, and management reports while following up on incomplete or overdue information. Coordinates reviews, supports budgeting and governance readiness, identifies trends and exceptions, and escalates material risks. Provides reporting guidance to project teams and supports process improvements across Technology initiatives.

Leads enterprise IT portfolio planning, prioritization, governance, reporting, financial oversight, risk and dependency management, resource planning, benefits tracking, and project closure. Provides executive decision support, challenges portfolio data quality, coordinates governance forums, escalates delivery concerns, and manages PMO or portfolio team members. Requires strong IT portfolio, program management, analytical, financial, stakeholder management, and governance capabilities.

Leads IT administration operations, including departmental support, budget and expenditure tracking, procurement and vendor coordination, contract and renewal registers, training administration, management reporting, audit support, and records control. Manages the IT Administration team, allocates workloads, improves administrative processes, and coordinates with Finance, Procurement, HR, Legal, vendors, and Technology stakeholders. Ensures accurate documentation, timely follow-up, compliance with controls, and reliable service delivery.