Senior Manager/Manager, Application Integration & Data Exchange

KEY RESPONSIBILITIES

1. Business Engagement & IT Business Liaison

• Act as the primary IT liaison for integration-related matters across all business and application domains 
• Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements 
• Ensure integration solutions align with business processes and operational needs 
• Provide advisory on integration approaches, data exchange mechanisms, and solution options 
• Ensure effective coordination between application teams, infrastructure teams, and external partners 

2. Integration and Data Flow Enablement

• Ensure integration solutions effectively support data exchange between systems across the enterprise 
• Maintain visibility of system interactions, data flows, and integration dependencies 
• Identify gaps, inefficiencies, or risks in integration design and data exchange processes 
• Ensure integration-related decisions consider data integrity, system performance, and operational impact 

3. Application Integration & Data Exchange Domain Management

• Manage and oversee integration platforms, middleware, and data exchange mechanisms 
• Ensure integrations are stable, secure, and capable of supporting operational and business requirements 
• Maintain oversight of system interfaces, integration dependencies, and data flows 
• Ensure integration configurations and connectivity align with enterprise architecture and standards 
• Ensure the domain is managed in a structured, controlled, and scalable manner 

4. Application Integration & Data Exchange System Coverage

Coordinate and support integration and data exchange capabilities including but not limited to:

• Middleware and Messaging Platforms – supporting system-to-system communication, message queues, and event-driven integration 
• API and Interface Services – supporting API-based integrations and system connectivity across platforms 
• Data Exchange Mechanisms – supporting batch and real-time data transfer between internal and external systems 
• Integration with External Platforms – supporting connectivity with third-party systems, partners, and external service providers 
• Ensure integration capabilities are reliable, secure, and capable of supporting enterprise-wide data exchange and system interaction.

5. Business Requirements, Solution Coordination, and Change Delivery

• Oversee and support the gathering, validation, and prioritisation of integration requirements 
• Ensure requirements are translated into integration solutions, configurations, or enhancements 
• Facilitate discussions with stakeholders to define integration needs and expected outcomes 
• Review proposed changes to ensure alignment with system dependencies and data flow requirements 
• Ensure changes are delivered in alignment with business and operational priorities 

6. System Implementation, Testing, and Operational Readiness

• Participate in implementation and enhancement of integration solutions 
• Provide domain expertise during solution design, testing, and rollout activities 
• Oversee testing to ensure integration scenarios and data flows are adequately validated 
• Ensure integration solutions are operationally ready prior to deployment 
• Ensure minimal disruption to system connectivity during changes 

7. Incident Management and Service Continuity

• Oversee investigation and resolution of incidents affecting system integrations and data exchange 
• Ensure incidents are prioritised based on system impact and data flow disruption 
• Coordinate cross-functional troubleshooting involving multiple systems and platforms 
• Ensure rapid escalation and resolution of critical integration issues 
• Ensure stakeholders are informed of incident status and resolution progress 

8. Continuous Improvement and Integration Enhancement

• Identify opportunities to improve integration reliability, performance, and scalability 
• Drive improvements in data exchange processes and system connectivity 
• Support initiatives that enhance real-time integration capabilities and data availability 
• Contribute to development of integration standards and best practices 

9. Governance, Compliance, and Control

• Ensure integration solutions comply with internal policies, security standards, and regulatory requirements 
• Ensure data exchange mechanisms maintain appropriate controls, traceability, and audit readiness 
• Maintain documentation and records required for governance and compliance 
• Ensure proper change management and approval processes are followed 

10. Vendor and Partner Management

• Manage relationships with vendors supporting integration platforms and middleware solutions 
• Coordinate vendor activities related to issue resolution, enhancements, and system upgrades 
• Ensure vendor deliverables align with integration requirements and standards 
• Monitor vendor performance and ensure timely response and resolution 
• Escalate vendor-related issues where necessary 

11. Team Leadership and Capability Development

• Lead and guide team members supporting integration and data exchange capabilities 
• Provide direction on priorities, incident handling, and stakeholder engagement 
• Promote knowledge sharing and strengthen team capability in integration technologies 
• Identify skill gaps and support development initiatives 
• Ensure effective team coordination and operational continuity 

12. Documentation and Knowledge Management

• Ensure documentation of integration configurations, interfaces, data flows, and operational procedures is maintained 
• Ensure documentation supports troubleshooting, system continuity, and audit requirements 
• Maintain records of system changes, incidents, and key decisions 
• Promote structured documentation practices 

13. Cross-Functional and Enterprise Coordination

• Collaborate with Application Domains, Infrastructure, Cybersecurity, Data Teams, and PMO 
• Collaborate with IT Strategy, Innovation & Emerging Tech teams to enable integration, data exchange, and system connectivity for new technology solutions across the enterprise
• Ensure dependencies between systems and integration points are managed effectively 
• Support enterprise initiatives involving integration and data exchange 
• Participate in coordinated problem-solving across domains 

Additional Expectations for Senior Manager

• Provide leadership across enterprise integration initiatives and strategies 
• Advise on integration architecture, scalability, and long-term capabilities 
• Lead complex cross-domain integration programmes
• Support strategic planning and prioritisation of integration and data initiatives 

KEY STAKEHOLDERS

Internal

• All Application Domains (Commercial, Operations, Engineering, Digital, Corporate) 
• Data and Analytics Teams 
• IT Infrastructure & Operations 
• Cybersecurity 
• Project Management Office (PMO) 

External

• Integration Platform Vendors 
• External System Providers 
• Technology Partners 
• Implementation and Support Vendors 

KEY COMPETENCIES

Technical

• Strong understanding of integration platforms, middleware, APIs, and data exchange mechanisms 
• Familiarity with system interfaces, data flows, and enterprise integration patterns 
• Understanding of real-time and batch integration models 

Business

• Ability to understand cross-domain system interactions and dependencies 
• Ability to align integration solutions with business and operational requirements 
• Ability to assess impact of integration issues on enterprise operations 

Interpersonal

• Strong stakeholder engagement and communication skills 
• Ability to coordinate across multiple domains and teams 
• Strong analytical and problem-solving capability
• Ability to manage vendors and external partners effectively 

QUALIFICATIONS AND EXPERIENCE

Education

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Engineering, or a related discipline

Experience – Manager

• 4 to 6 years of relevant experience in integration, middleware, or enterprise application environments 
• Experience supporting or managing system integrations, APIs, or data exchange platforms 
• Experience coordinating system changes, enhancements, and operational support 
• Ability to understand system dependencies and integration requirements 
• Experience working with stakeholders and vendors
• Exposure to enterprise systems and data exchange environments 

Experience – Senior Manager

• 7 or more years of relevant experience in integration, middleware, or enterprise application environments 
• Strong experience managing enterprise integration platforms and data exchange solutions 
• Proven ability to lead integration initiatives across multiple systems and domains 
• Strong stakeholder engagement and advisory experience 
• Experience managing vendors and complex integration environments 
• Experience leading teams and domain-level responsibilities 

KEY PERFORMANCE INDICATORS (KPIs)

• Reliability and availability of integration and data exchange capabilities 
• Timeliness and effectiveness of incident resolution 
• Data consistency and integrity across systems 
• Stakeholder satisfaction 
• Successful delivery of integration initiatives 
• Stability and performance of integration platforms