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Lead community management operations for a portfolio of large-scale communities, oversee community managers, ensure contractual/service delivery, track KPIs, support client relationships, resolve conflicts, manage transitions and regulatory training, and drive retention and operational excellence.

Lead and oversee community management operations for a client portfolio, ensure contractual/service delivery, supervise community managers, track metrics, resolve conflicts, support client retention and transitions, ensure regulatory compliance, and represent the company at meetings and events.

Support the Community Manager with daily operations, enforcing community standards, conducting inspections, assisting homeowners, liaising with vendors and committees, overseeing site staff, supporting assessment collections, and attending board meetings.

Support corporate accounting and reporting at the parent company level: technical accounting, month-end close, balance sheet reconciliations, treasury and cash oversight, debt service accounting (multi-tranche), insurance administration, audit coordination, internal controls, and process improvements across multiple entities.

Serve as the primary front desk supervisor ensuring excellent resident service. Train and schedule front desk staff, monitor facility entry, handle cash and phones, enforce policies, approve timecards, assist with events, and perform administrative and light physical duties. Must pass background check and drug screen.

Greet and assist residents and guests, manage front desk operations, answer phones, check in members, register and collect payments for events, support administrative tasks, enforce policies, and maintain a clean, welcoming community center environment.

The BDR converts inbound interest and conducts high-volume outbound calling to qualify prospects and book discovery calls. Responsibilities include rapid inbound response, prospect qualification, scheduling, CRM logging in HubSpot, pipeline tracking, and collaboration with BD, Sales Ops, and Marketing to refine messaging and improve conversion.

Manage resident inquiries and enforce HOA deed restrictions through property inspections, documentation, violation issuance, and assistance with architectural review and committee applications. Provide high-quality customer service, maintain records and photos, and support Community Manager including occasional driving and flexible hours.

Lead strategic growth and new business for HOA management by developing sales strategies, building relationships with HOA boards, negotiating complex contracts, overseeing pipeline and CRM, and collaborating cross-functionally to meet revenue targets and enhance resident experience.

Serve as the community's front-desk ambassador: manage front desk operations, greet and assist guests, answer phones, check in members, register residents for events, handle cash, support administrative tasks, enforce policies, and maintain a welcoming environment.