Manage customer accounts by processing orders, returns, quotes, and inquiries; verify inventory, pricing, availability, and fulfillment details; recommend product solutions; maintain ERP records; and coordinate with internal teams to resolve issues while supporting strong customer relationships.

Provides industrial abrasives expertise to customers, sales teams, and suppliers. Conducts on-site evaluations, product demonstrations, trials, troubleshooting, training, and process-improvement recommendations. Identifies growth opportunities, supports account development, presents value-based solutions, and assists with new product launches. Uses customer activity, CRM, and sales analytics to develop territory and product strategies. Requires regional travel across Michigan, Wisconsin, and Illinois.

Generate and qualify leads via phone and email, research target accounts, identify decision makers, convert prospects into sales, support marketing and events, update CRM, and meet sales targets while collaborating with sales and marketing teams.