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Oversees Community Living and Remote Support Services for individuals with developmental disabilities. Responsibilities include supervising staff, coordinating new service placements, covering Program Manager vacancies, monitoring care quality and documentation, supporting person-centered planning, managing budgets and staffing patterns, training team members, conducting home visits, and maintaining communication with guardians, service coordinators, healthcare providers, and regulatory agencies.

Oversee Community Living program operations, quality assurance, regulatory compliance, budgets, staffing, audits, service transitions, and performance improvement. Supervise Program Directors and Senior Program Managers, support crisis and on-call coverage, monitor caseloads and finances, coordinate hiring and training, and maintain communication with families, funders, referral agencies, and regulatory bodies. Ensure services meet agency, DMH, and applicable legal standards while supporting growth, operational efficiency, and quality outcomes for individuals with developmental disabilities.

Supervises weekly payroll processing and payroll staff while ensuring accurate, timely, and legally compliant payments. Oversees payroll taxes, garnishments, deductions, leave administration, timekeeping, reconciliations, reporting, audits, and year-end activities. Provides payroll guidance to employees and managers, maintains records, strengthens internal controls, supports system upgrades, and drives process improvements. Collaborates with Human Resources, Finance, leadership, and external agencies.

The HR Generalist supports benefits administration, employee relations, recruitment, onboarding, performance management, compliance, policy administration, and HR reporting. The role maintains confidential employee records in the HRIS, assists with leave and accommodation requests, supports managers and employees, coordinates hiring activities, prepares HR analytics, and helps ensure compliance with employment laws and organizational requirements. Occasional travel to community resources, multiple sites, and meetings may be required.

Sources and assesses applicants, coordinates interviews and employment screenings, manages recruiting records and onboarding, and develops talent pipelines through job fairs and partnerships with educational institutions. The Recruiter maintains staffing data, ensures personnel documentation complies with agency and regulatory requirements, enters new-hire information, supports diverse hiring efforts, and stays current on employment legislation. The role requires communication with stakeholders, community travel, computer use, and occasional exposure to healthcare-related hazards.

Reviews individual account ledgers, receipts, cash counts, petty cash, and other audits for accuracy. Prepares reports, client statements, correspondence, and follow-up corrections while maintaining confidential records. Collaborates with management and the Representative Payee Manager, communicates findings, and supports documentation and compliance responsibilities.

Manages endpoint devices, identities, access controls, security monitoring, and lifecycle processes across Windows, ChromeOS, and mobile platforms. Administers Intune, Entra ID, Autopilot, Microsoft 365, and shared-device environments; implements MFA, Conditional Access, endpoint protection, and secure baselines. Provides Tier 1/2 support and escalation assistance, develops automation, maintains documentation, coordinates vendors, and supports backup, disaster recovery, compliance, and technical projects.