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Greets service customers, answers incoming calls, updates customer information, checks open recalls, reviews repair orders, processes payments, and partners with service advisors to deliver excellent customer service. The role requires strong communication, computer proficiency, organization, integrity, teamwork, problem-solving, and follow-up skills. A high school diploma or equivalent is required, and bilingual ability is preferred.

The BDC Representative generates and secures sales leads, handles phone and online inquiries, schedules appointments, follows up with prospects and no-show customers, assists walk-in visitors, promotes vehicle offers, maintains customer relationships, and records lead activity. The role requires strong organization, communication, customer service, sales, product knowledge, and proficiency with office and inventory software. Weekend availability is required.

The BDC Representative handles phone and online inquiries, logs leads, schedules appointments, follows up with no-shows and no-sale customers, maintains product and process knowledge, assists walk-in customers, promotes offers, and addresses customer satisfaction issues. The role requires strong organization, communication, customer service, sales, Microsoft Office, internet, and inventory software skills, along with weekend availability.

Sell new and used vehicles by building relationships, demonstrating product features, overcoming objections, following up with buyers, and meeting sales targets. Report to the Sales Manager and participate in training and ongoing product learning.