Top Tech Jobs & Startup Jobs

Manage renewal operations, ensure Salesforce data integrity, reconcile billing and contracts, produce renewal and churn reports, execute client offboarding and revenue adjustments, and coordinate with Billing, A/R, Finance, and Client Success to protect recurring revenue and support reporting workflows.

Perform manual and automated testing across web and mobile (iOS/Android). Design, implement, and maintain test plans, test cases and automation frameworks. Execute functional, integration, regression, load and cross-browser tests; support defect triage and benchmarking; collaborate with product and delivery teams to ensure product quality.

Provide Tier 1/2 technical support for Club Caddie software via phone, email, chat and ticketing. Troubleshoot issues, escalate to Dev/QA, document cases, manage SLAs, support peripherals and service-related client needs, and collaborate cross-functionally to improve customer satisfaction.

Provide technical support to club-software clients via email, phone, chat and ticketing. Troubleshoot software and infrastructure issues, collaborate with DEV/QA and other departments, document and track tickets, support events and member services, manage and mentor Support Analysts, meet SLAs and improve member satisfaction.

Provide Tier 1/2 technical support via email, ticketing, and live chat; troubleshoot application, performance, and database issues; monitor system performance; participate in on-call rotations; escalate to Development/QA/DBA as needed; maintain documentation, self-help guides, and knowledge base to improve customer experience and meet SLAs.

Lead the design, implementation, and management of a group-wide ISO 27001-aligned ISMS. Drive governance, risk assessments, CIS control reviews, evidence collection, audit coordination, compliance reporting, acquisition integration, and training across 31 business units to improve cyber risk maturity and control effectiveness.

Lead and grow the R&D Services line covering software development and QA, drive AI enablement across SDLC, oversee AI consulting engagements, build internal capability and best practices, and manage people, recruitment, and service quality to ensure measurable delivery outcomes.

Create and maintain product and operational documentation for payment products, APIs, integrations, onboarding, and internal procedures. Work with engineering, product, QA, compliance, and support to translate complex features into clear user guides, SOPs, developer docs, flows, and help content. Produce images/videos, follow documentation standards and version control, and ensure compliance with PCI/SOC. Operate within Agile, meet tight deadlines, and prioritize deliverables.

Design, build, and deploy LLM-powered and agentic AI systems integrated with backend services. Implement document ingestion, orchestration for tool-using agents, prompting strategies, and production optimizations (error handling, latency, cost). Collaborate with product and engineering teams to ship scalable, reliable AI features and monitor real usage.

Design, develop, and maintain full-stack features and fixes for the EWS product line using C++, C#, Angular, Swift, HTML and SQL. Estimate work, perform code reviews, unit test, document changes in issue tracking and version control, and collaborate with product managers, analysts and other developers in an agile team to deliver high-quality software on schedule.