Coordinate scheduling and surveying for household goods moves, manage customer and vendor communications, record interactions in MoverSuite, resolve escalations, produce ad-hoc reports, and provide coverage as assigned to ensure seamless relocation services.

Handle inbound/outbound customer communications by phone and email, resolve complaints, record interactions, process charges/payments, update dispatch and client portals, scan/transmit documents, revise estimates, and maintain daily Move TRAC reports.

Design, build, and maintain ETL/ELT data pipelines and data models from SQL Server, PostgreSQL, SaaS, and internal apps. Ensure data quality, monitor ingestion, optimize Snowflake performance, collaborate with stakeholders to deliver dashboards and analytics, and recommend data architecture improvements.