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Manage a portfolio of primarily mid-sized B2B e-commerce customers, developing accounts strategically, identifying expansion opportunities, and improving retention and satisfaction. Build long-term customer partnerships, analyze performance and KPIs, collaborate with Sales, Legal, Product, and Customer Success, and use Salesforce and data-driven insights to optimize account outcomes. The role is a hybrid, fixed-term parental leave cover based in Cologne.

Own the complete B2B sales cycle in Spain, including prospecting, pipeline development, negotiations, and closing. Execute outbound sales campaigns, maintain Salesforce records, provide weekly forecasts, and represent Trusted Shops at trade shows, events, and customer meetings. The role requires strong sales motivation, communication, collaboration, native-level Spanish, English proficiency, and regular on-site work in Barcelona.

Own the consumer growth agenda by identifying opportunities, developing and prioritizing experiments, analyzing customer and behavioral data, and scaling successful product initiatives. Partner cross-functionally with Engineering, Design, Data, Marketing, and Commercial teams to drive measurable outcomes across acquisition, activation, engagement, retention, conversion, and monetization. Provide product leadership and make evidence-based decisions in an ambiguous environment.

Design, build, and operate secure, scalable AWS cloud infrastructure. Develop Terraform Infrastructure-as-Code components, optimize CircleCI pipelines, and improve automation, monitoring, logging, alerting, observability, governance, security, and FinOps practices. Support containerized workloads, incident response, on-call operations, and externally hosted environments while evaluating AI-assisted engineering tools.

Manage and expand strategic partnerships across Spain with agencies, affiliates, and e-commerce technology partners. Responsibilities include partner acquisition and activation, joint success planning, upselling and cross-selling, performance analysis, revenue growth, and collaboration with Sales, Marketing, and Customer Success. The role also involves representing the company at industry events and requires strong Spanish and English communication skills, commercial acumen, and experience with CRM and marketing tools.

Design and maintain scalable Salesforce Service Cloud configurations, automations, governance standards, integrations, access models, and data-quality processes. Translate business needs into Salesforce solutions, lead change management, improve documentation, train users, and support GitHub-based CI/CD. Review complex solutions, mentor administrators, and collaborate with developers to align declarative and programmatic development while ensuring platform stability, performance, scalability, and GDPR compliance.

Own the full B2B SaaS sales cycle across the DACH market, including prospecting, discovery, solution presentations, negotiations, closing, pipeline management, forecasting, and customer relationship development. Use consultative selling to help e-commerce businesses improve trust and growth. Collaborate with Sales, Marketing, Customer Success, and international teams. The role requires fluent German, English collaboration skills, independent execution, and experience selling digital or technology-driven solutions.

Leads corporate controlling across budgeting, forecasting, reporting, cost management, profitability analysis, and SaaS KPI steering. Develops driver-based models, scenarios, contribution margin logic, business cases, and automated planning processes. Partners with Finance, BI, Accounting, the CFO, and management while leading and developing a hybrid controlling team.

Design, build, and deploy production-grade generative AI systems and autonomous agents. Implement RAG and multi-agent orchestration, package models as scalable serverless APIs, integrate with enterprise platforms, and ensure reliability, explainability, and compliance in cloud-native environments.

Unsolicited/speculative application invitation for candidates who align with Trusted Shops' culture. Emphasizes openness, flexible hybrid work, team collaboration, training, and benefits (workation, vacation days, events). Encourages applicants even if no exact vacancy matches.