Lead and grow a remote Customer Success team for a yacht charter marketplace. Oversee daily operations, escalations, KPIs, onboarding, training, and cross-functional projects to improve CSAT, retention, and repeat bookings while ensuring SLA compliance and operational excellence.

Sell yacht tourism experiences via online calls and messaging: identify client needs, present tailored yacht journeys, support clients end-to-end through booking, build long-term relationships, and upsell premium services (skipper, hostess, provisioning, water activities).